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How Can We Help?
What is your refund policy?
If you receive a damaged or defective product, you can request a refund or replacement within 36 hours of purchase.
How do I report a damaged product?
Please share your order ID or purchase receipt along with photos or videos of the product through our Contact Us page.
Can I return a product if I do not like the taste?
No. Refunds or replacements are not available for personal taste preferences unless the product is damaged or defective.
How long does it take to receive a refund?
Once approved, refunds are processed to the original payment method within 5–7 working days.
Can I get a replacement for my order?
Yes. Replacements are offered only for products that are confirmed to be damaged or defective.
What happens if I miss my delivery?
If our delivery partner is unable to reach you or the delivery address is incorrect, the order may be cancelled and no refund will be issued.
Are product images and packaging exactly as shown?
We strive to display products accurately, but packaging, garnishes, and presentation may vary from time to time.
How can I contact customer support?
You can reach us through the Contact Us form on our website for any product, order, or refund-related assistance.
