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Refund Policy
Our refund policy lasts 36 hours. If, within 36 hours of purchase, you find any defects or damage in the product, please contact the store number from which the item was purchased. Alternatively, please reach out to us through the Contact Us form on our website.
If 36 hours have passed since your purchase, we cannot offer a refund or exchange. For items with same day shelf life, complaints regarding defects or damage must be registered on the same day.
To verify a claim of defect or damage, we require a receipt or proof of purchase. Please send us a copy of your bill or online order ID, along with relevant images or videos of the defective product. If the claim cannot be verified through images, please bring the item to the store of purchase.
We will not offer a refund or replacement if the taste or appearance of an item does not appeal to you, provided there is no damage or defect in the product. Our garnishes, recipes, product sizes, and packaging may change from time to time, and we are not obligated to post or communicate such updates verbally or through any digital or print platform.
Refunds, If Applicable
Once your return is received and inspected, we will notify you by email or phone that we have received the returned item. We will also notify you of the approval or rejection of your refund.If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5–7 working days.
Partial Refunds
Partial refunds may be made in cases where a certain item is unavailable during order processing or completion of delivery. Replacements may be made, with your consent and interest, for an item of the same value.
Partial refunds may also be made for returns of some billed items, subject to the conditions of this Return Policy.
Late or Missing Refunds
If you have not received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at the contact address or email listed on the website.
Exchanges
We replace items only if they are defective or damaged. For any other requests, please reach out to us through the Contact Us form on our website.