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Shipping
You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Store Collection and Delivery
No refunds or replacements will be offered for orders or products that are not collected on the date for which the booking was made.
For delivery orders, if you are unavailable at the delivery location, if our agent is unable to contact you after repeated attempts, or if an incorrect location has been mapped for delivery, your order will be cancelled and no refund will be processed.
Please ensure that all order details are confirmed at the time of booking, including contact details, date and time of pickup, quantities, flavours, and store location.
If your order has not been collected on the booked date, it cannot be collected on a later date unless a formal request has been accepted by our team via email or SMS. If the items are past their use-by date, they will not be handed over even if a request for pickup rescheduling is made.